Privacy Policy – Allevia Senior Care
Effective Date: May 22, 2025
Allevia Senior Care, a DBA of Allevia LLC (“we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information in accordance with Ohio law, federal law, and HIPAA regulations when applicable. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alleviaseniorcare.com or receive our services.
By using our Site or services, you consent to the practices described herein. If you do not agree, please do not use the Site or our services.
Business Name: Allevia LLC dba Allevia Senior Care
Location: Cleveland / Northeast Ohio
Phone: 440-905-9599
Email: contact@alleviaseniorcare.com
1. Information We Collect
Personal Information
We may collect personally identifiable information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Mailing address
- Information submitted through contact forms or service inquiry forms
Non-Personal / Technical Information
We may collect information automatically, including:
- IP address
- Browser type and version
- Device information
- Website usage and navigation data
Financial Information
Limited financial information may be collected for payment processing. All payments are securely processed through third-party providers. We do not store sensitive payment data directly.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and service requests
- Schedule services, assessments, or consultations
- Communicate service updates or notifications
- Improve our Website and services
- Coordinate care services when PHI is involved
- Comply with Ohio or federal legal obligations
- Monitor, analyze, and enhance user experience
- Detect and prevent fraud, theft, or other criminal activity
3. Sharing of Information
We do not sell your personal information. We may share information:
- With trusted third-party service providers assisting our operations (e.g., payment processors, hosting, analytics, marketing, customer support)
- When required by Ohio or federal law
- To protect the rights, safety, or property of Allevia Senior Care or others
- In connection with business mergers, acquisitions, or transfers
4. HIPAA and Protected Health Information (PHI)
If Allevia Senior Care collects or maintains PHI, it is handled in compliance with HIPAA and applicable Ohio regulations.
Our Responsibilities
- Maintain the privacy of PHI
- Provide notice of privacy practices
- Follow the terms outlined in this Privacy Policy
Uses and Disclosures of PHI
PHI may be used to:
- Coordinate care services
- Bill or administer services
- Comply with legal obligations
Your HIPAA Rights
You have the right to:
- Access your PHI
- Request corrections
- Request restrictions on uses or disclosures
- File a complaint with Allevia Senior Care or the U.S. Department of Health and Human Services
HIPAA Contact:
- Email: privacy@alleviaseniorcare.com
- Phone: 440-905-9599
5. SMS / Text Message Consent
By providing your phone number, you consent to receive SMS or text messages from Allevia Senior Care regarding:
- Appointments
- Service updates
- Care coordination
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP.
6. Cookies and Analytics
We may use cookies and similar technologies to:
- Enhance user experience
- Analyze website performance
- Track usage trends
You may disable cookies in your browser settings.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
8. Ohio Resident Rights
Ohio residents may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information where legally permissible
Requests may be submitted using the contact information below.
9. Ohio Department of Health Disclaimer
Allevia Senior Care is a non-medical home care agency. We do not provide skilled nursing, medical treatment, or therapy services. Services are provided in accordance with applicable Ohio Department of Health regulations.
10. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Visiting linked websites is at your own risk.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operations. Updates will be posted on this page with a revised Effective Date.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy:
Allevia LLC dba Allevia Senior Care
Cleveland / Northeast Ohio
Phone: 440-905-9599
Email: contact@alleviaseniorcare.com
Website: www.alleviaseniorcare.com
